ALDERMASTON, UNITED KINGDOM – 25th July 2008 – Trillium Software®, a business of Harte-Hanks, Inc. (NYSE:HHS) and a leading enabler of Total Data Quality™ solutions, today announced the Commissioning Support Service (CSS) in the United Kingdom as a new customer. CSS is a National Health Service (NHS) public sector healthcare organisation that works with Primary Care Trusts (PCTs) across London to improve patient care through the effective selection and management of healthcare services.

CSS will implement the Trillium Software System® to determine the quality of London region patient, clinical and service data that the NHS collects from health provisioning services.  CSS uses the data to provide intelligence to Commissioners across thirty of London’s PCTs to support their data management, demand forecasting and healthcare planning and purchasing activities. Ensuring valid and high quality data for business intelligence is a major CSS objective.

"Each week we receive over one million data records from the NHS system, sourced from multiple parties in the London region, such as PCTs and their acute and primary care providers," said Husna Naujeer, Communications Manager at CSS. "We needed a solution that would help to automate much of the data validation and ensure a fast response from our services."

She continued: "The Trillium Software System will help us to identify data records that fail to comply with our standards - so that we can rectify them and continue to provide reliable intelligence to healthcare commissioners towards continuous improvements in patient care."

CSS will use the Trillium Software System to profile and validate the data being loaded into the central NHS SUS (Secondary Uses Service), a single, secure data environment for the NHS Connecting for Health programme. It will also use the software to monitor data quality trends and metrics against defined standards and thresholds. CSS evaluated several data quality products from a number of vendors. The Trillium Software System was selected for its ability to support large and variable data volumes, its automated functionality for discovering data quality problems, and for its support for user-defined business and data validation rules, specific to the needs of CSS. 

"Public sector information management initiatives are often made extremely complex by virtue of the many different systems and the high volumes, varying formats, standards and quality of data encountered," said Ed Wrazen, vice president, product management & strategy at Harte-Hanks Trillium Software.  "We are pleased to welcome CSS as a customer and as an organisation that understands the fundamental connection between quality data, reliable business intelligence and good planning."
CSS licenced the Trillium Software System via Trustmarque Solutions, a Trillium Software reseller.

About CSS
CSS was established in June 2006 to improve patient care by developing the quality of healthcare commissioning. The organisation provides resources, tools and support to those responsible for commissioning healthcare services in PCTs in London. Visit http://www.css.nhs.uk/ or call 020 7763 6500.

About Trustmarque
Established in 1987, Trustmarque Solutions is one of the largest software licensing companies in the UK. A specialist software licensing consultancy, Trustmarque provides expert advice to all kinds of organisations to help its customers buy the right licences for their business in the most cost efficient way. 

About Harte-Hanks
Harte-Hanks is a worldwide direct and targeted marketing company that provides marketing services and shopper advertising opportunities to local, regional, national and international consumer and business-to-business marketers.  Visit the Harte-Hanks Web site at http://www.harte-hanks.com or call (800) 456-9748. Harte-Hanks Trillium Software enables organisations to achieve Total Data Quality by providing a full complement of technologies and services providing global data profiling, data cleansing, enhancement, and data linking for e-business, customer relationship management, enterprise resource planning, supply chain management, data warehouse, and other enterprise applications.
For more information about Trillium Software and its offerings, call (978) 436-8900 in the United States and in the United Kingdom call +44 (0) 118 940 7666, or visit Trillium Software online at http://www.trilliumsoftware.com.